Cookies policy

  1. Responsible entity
    By means of this notice, Fundación Banco Santander, an entity registered in the Registry of Foundations of the Ministry of Justice, with number 208CUL, with registered office at Calle Serrano, 57, 28006, Madrid and tax ID number G-80576200, owner of this website (hereinafter, the Foundation), informs visitors to the website (hereinafter, the Website) about its cookies policy, so that they are aware of the cookies that will be used while browsing the Website and can provide their consent.
  2. What are cookies?
    Cookies are a type of file that is downloaded and stored in the data storage and retrieval device used in the terminal of a user (computer/smartphone/tablet) browsing the internet in order to gather information and retrieve, for subsequent use, the information already stored by the cookies.
    Cookies can be installed either directly by the websites visited by the user or by third parties with which the website is related, and allow the website to know the user's activity on the same site or on other sites with which it is related, for example: the place where the user is accessing from, the time of connection, the device from which the user accesses (fixed or mobile), the operating system and browser used, the most visited pages, the number of clicks made and data regarding the user's behaviour on the Internet.
    Although cookies do not need to be enabled to access the Website, disabling them may limit the use of certain services or prevent the full functionality of the Website as it might not be possible to run certain functions or processes.
    For more information on how websites and apps use cookies click here
  3. Protection of personal data
    In certain circumstances, the downloading of cookies to the data storage and retrieval systems of the recipients’ computer or device may involve the processing of personal data. The legal basis for this processing of data is the consent given by the users after they have been provided with clear and complete information on the use of their data, particularly on the purposes of processing their data, so as to ensure the protection of personal data.
    For these purposes, it should be noted that the Cookies Policy (hereinafter, "Cookies Policy"), is complemented with the privacy policy of this website.

  4. Types of cookies used
    In accordance with this Cookies Policy, the Bank will use cookies as described below, provided that the user has consented to their use. The user of the Website may modify or reject the use of cookies, except for technical, preference or personalisation cookies, which are needed to ensure the basic functioning of the Website or to provide the requested service on a personalised basis.
    This website uses the following types of cookies:
    4.1. Technical and strictly necessary cookies
    These are cookies inserted by the Editor that are necessary for the proper functioning of the website or to provide a service requested by the user respectively. In this sense, personalisation or preference cookies are considered necessary in order to remember information so that the user can access the service with certain characteristics that may differentiate their experience from that of other users, such as, for example, the language or the number of results to be displayed in a search.
    Technical cookies include, for example, cookies to personalise the user interface, cookies used by the Publisher to control traffic and data communication, identify the session, cookies to share content on social networks, etc.
    As established in art. 22.2 of the LSSI, consent is not required for their use.
    In the following table you will find more detailed information on technical and strictly necessary cookies:
    san_langSantanderUsed to define the user’s language preferences.24 hours
    incap_ses_*ImpervaTo improve performance and security on the website, related to the SSL Security Certificate. Incapsula DDoS protection and web application firewall. It is a cookie that links HTTP requests to a specific session (also known as a visit). Reopening the browser and accessing the same site are recorded as different visits. It is used to maintain current sessions.End of session
    Visid_incap_#:ImpervaTo improve website performance and security, it tracks the HTTP request for a user session. Incapsula DDoS protection and web application firewall. This cookie links specific sessions to a specific visitor (representing a specific computer). It is used to identify users who have already visited Incapsula.1 year
    nlbi_XXXXXXXImpervaUsed by servers to manage load balancing.End of session
    ApplicationGatewayAffinityOneTrustAllows web browser traffic to remain assigned to a single server during certain sections of the web site.End of session
    Application Gateway Affinity CORSOneTrustThis cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or serversEnd of session
    YSCYouTubeUsed on YouTube to remember what users enter and associate their actionsEnd of session
    VISITOR_INFO1_LIVEYouTubeThis cookie contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language, the number of search results you want to be displayed per page, and is also used to detect and resolve problems with the service6 month
    _gat_tealium_0TealiumThis cookie will be used to store general consent by saving through Tealium, the tool that manages user preferences90 days
    __cf_bmVimeoThis is a CloudFoundry cookieSession
    CONSENTYouTubeYouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded on websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors on a wide range of its own and other websites.24 months


    TealiumIt is used by the web audience analysis tool to record the number of pages you have viewed, the number of visits you have had to our site and a unique ID.1 year

    4.2. Analytical or Performance Cookies

    These cookies may be own or third-party cookies and allow the Publisher to monitor and analyse the behaviour of users when they browse the Website or use its services. Thanks to them, the Publisher can find out which pages are the most or least visited, how visitors browse the site and analyse browsing, allowing it to make improvements based on the analysis of this usage information. The information handled does not allow the user to be uniquely identified.
    Among the analytical cookies used on this website are GOOGLE ANALYTICS cookies.  GOOGLE ANALYTICS is a web analysis service provided by Google Ireland. Specifically, the use of Google Analytics allows the Publisher to monitor how visitors use the Website, compile reports and help improve the Website.
    If you consent to the installation of web analytics or performance cookies on your device, please note that GOOGLE ANALYTICS cookies will be installed. The setting of these cookies may involve Google Ireland making international data transfers to the United States, which may, in very isolated and specific cases, involve access to the data by US authorities for investigative and national security purposes. However, in line with our high standards of privacy compliance, we inform you that between Google Ireland and its subcontractors in the United States, we subscribe to the Standard Contractual Clauses approved by the European Commission on 4 June 2021 as a safeguard mechanism recognised by the GDPR with the aim of preserving the security of data that may be subject to international transfer. We have also adopted additional measures to protect the confidentiality and integrity of this personal information.
    More detailed information on analytical cookies can be found in the table below:
    _utmaGoogleDistinguishes between users and sessions. A user is a person who visits the site. A session is the period that the user spends on the site, and may consist of several page visits. This allows for an analysis of how the site is used in terms of user page visits and views.2 years from creation/update
    _utmbGoogleUsed to differentiate new sessions/visits from repeat visits. Return visitors can be identified through the use of the cookie, which new visitors will not have30 minutes from creation/refresh
    _utmcGoogleUsed in conjunction with the _utmb cookie to determine whether a user is a new or return visitor.End of browsing session
    _utmzGoogleStores the source of traffic or campaign that explains how the user got to the site6 months from creation/update
    _utmtGoogleUsed to throttle the request rate. This means limiting the number of analysis events sent to Google.10 minutes
    _gaGoogleUsed by the web audience analysis tool to differentiate unique users.2 years
    _gidGoogleUsed by the web audience analysis tool to differentiate unique users.24 hours
    _ga_xxxxxxxxxxfundacionbancosantander.comUsed by the Google Analytics web audience analysis tool to distinguish unique users by assigning a randomly generated number as a customer identifier. It is included in every page request on a site and is used to calculate visitor, session and campaign data for site analytics reporting.729 days

    4.3 Third-party cookies - behavioural advertising
    Third-party cookies that may be downloaded to your computer when you use the Website and that are sent to your computer or terminal by a domain or equipment managed by a third party other than the Publisher or are inserted by the Publisher but the information in them is processed by a third party. These cookies do not allow the Publisher to know the identity of users browsing its website. The use of the information collected by the third parties by virtue of the aforementioned cookies is subject to their own privacy policies as well as the purpose of the same´.
    Youtube: We use youtube for video playback. For more information on how it collects and treats data click on
  5. What is the legitimate basis for the use of cookies?
    With the exception of the case of technical and strictly necessary cookies that do not require the User's informed consent for their use, the Publisher will only place cookies on the User's computer with the User's prior informed consent. In this regard, consent may be given either by clicking on the "Accept all cookies" button or by configuring those for which the User freely chooses to give their consent through the cookie configuration panel that the Publisher has made available to them the first time they access the Website or the App.
  6. Can you revoke your consent?
    Once cookies have been installed, users may at any time choose to revoke their consent and delete them. To do this you can either:
  7. Cookies Policy update and contact
    This Cookies Policy may change depending on the cookies used. In the event that new types of cookies are included for which informed consent is required, the Publisher will duly inform the User and seek consent.
    Without prejudice to the previous paragraph, the Publisher recommends that you review this policy each time you access our website to be properly informed about how and for what purpose we use cookies and to be aware of any changes in the type of data that is collected.
    If the User has any questions about the Website's Cookie Policy, please contact the Publisher at the following e-mail: indicating "Cookie Policy" in the subject line.